Refund Policy

Last Updated: July 2026

Thank you for choosing Express Tunnels. This Refund Policy outlines the terms and conditions regarding voucher purchases and account activations.

1. Digital Voucher Redemptions

Express Tunnels access is provisioned via digital voucher codes. Once a voucher code has been redeemed to activate or extend an account's port forwarding service, it is considered fully consumed and non-refundable.

2. Unredeemed Vouchers

If you purchased an unredeemed voucher code and request a refund within 14 days of purchase, you may be eligible for a full refund provided the voucher code has not been activated on any account.

3. Service Interruptions & Technical Issues

If you experience persistent technical difficulties that prevent you from utilizing the service, please contact support. Refund or credit requests arising from technical issues will be evaluated on a case-by-case basis.

4. Violations of Terms

Accounts terminated or suspended due to violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds or partial credits.

5. Contact Support

To request assistance or inquire about an unredeemed voucher refund, please submit a request through your account panel.